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Video Production For Customer Success
Frequently asked? More like frequently answered!


Once you have a video strategy in place, you’re ready for the big show: production. But that means so much more than ‘shooting on set’. Production covers everything from script treatments and location scouting to editing, revisions, and final deliverables. Using your roadmap as our guide, we prioritize the video content that needs to be created to ensure you’re optimizing your budget and sticking to your timeline.

Adding video to your customer success cadence makes your team run more efficiently. Like, way more.

From video FAQs to 1-on-1 response video, we prioritize the customer success video content that needs to be created to ensure you’re optimizing your budget and sticking to your timeline. Our team of in-house specialists and talented freelancers will create the kickass CS video content that’s right for you.

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A little bit of pre-production goes a long way. In this phase, we’ll prioritize your FAQs, develop creative treatments and scripts, cast talent and hire crew ahead of the shoot.

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This is where the proverbial sausage actually gets made. During production, the entire team comes together to execute the concept, shooting the footage, directing the actors, and capturing the sound that we’ll use to craft your video and corresponding assets.

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In post-production, your video footage is edited to tell a story using graphics, animations, music, and more. Thumbnails, .gifs, and promo cuts are created from your anchor content to give you a full suite of assets required for a successful customer success video campaign.


Designed to help you start using video to overcome common challenges B2B customer success teams face.



Video helps your customers get their questions answered, gives your team more time to focus on complex issues, and strengthens the bond between your customers and your brand.


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