Video For Customer Success“Tis’ better to keep and grow than to lose and replace.” Sir Francis Churn
REDUCE SUPPORT TICKETS
Increase your deflection rate with easy-to-find FAQ videos. Don’t think complicated manuals or exhausted clients. Think DIY video solutions and happy customers.
INCREASE CUSTOMER LOYALTY
Easy help videos plus 1-to-1 asynchronous personalized video support means long-time customers.
COLLECT CUSTOMER DATA
Video metrics enable you to discover your customers’ common pain points and take action to address those issues.
We start your customer success video project with a strategy to help us understand your team’s response cadence, your strengths and weaknesses, and where video can play a role in improving the process.
We apply creative treatments to our strategic concepts to bring your customer success video to life. From prioritizing your FAQs and writing solution scripts, to casting talent, assembling a crew, shooting, and editing, we tap into our network of artists and technicians to make your team more efficient and effective.
Get your customer success video in front of the right audiences, on the right channels, at the right time. As part of our comprehensive video strategy, we will design and execute promotion and distribution plans that enable you to get the highest possible return on your investment.