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Storyboard Media Newsletter | 6/14/2019









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Happy Friday

Here are a few things to distract you from our strange, cruel world
 

1. “The Smokey Bear” Video FAQ Package
2. How to Create Video FAQs That Improve Your Customer Experience
3. Using Video to Boost NPS Scores
4. 8 Ways to Use Video for Customer Success

 

Fun Fact: The Stanley Cup was originally 7 inches tall; it is now over 35 inches tall.

1



“The Smokey Bear”
Video FAQ Package

Video FAQs can help you reduce support tickets, deepen your customer relationships, and collect valuable data for your business.

“The Smokey Bear” is our video FAQ package that gets you started using video to put out those pesky customer fires.

Explore the “The Smokey Bear”

2

How to Create Video FAQs
That Improve Your Customer Experience

Whether your website is primarily used for B2B lead generation or you’re overseeing an ever-expanding e-commerce store, your FAQ page plays a critical role in how you communicate with your customers.

A thoughtful FAQ page that integrates video solutions can have both short-term and long-term benefits. David takes a look at those benefits and explains how you can create effective video FAQs for your business, with a few examples thrown in for good measure.

COMING SOON

The Video Reformation: A Podcast

Soon you’ll be able to get a regular dose of Ben and Justin via your earholes. The Video Reformation: A Podcast drops later this summer…  wherever you get your podcasts.

3

Using Video to Boost NPS Scores [Wistia]

A video-first approach to customer success can fundamentally change the way you build relationships with your customers. This piece from Wistia shows how Unbounce used video to increase their Net Promoter Score and gain new customer referrals.

4

8 Ways to Use Video for Customer Success [Vidyard]

Our Video FAQ Package is a great way to get started using video to bolster your customer success efforts – but it’s not the only way. Vidyard highlights some other ways video can help you educate your customers, build stronger relationships, and ensure long-term loyalty



Help Us Test Our Net Promoter Score Tool!

Looking for more or better responses to your Net Promoter Score surveys?

We’re testing a video NPS tool in conjunction with Vidyard and Zendesk. It’s in beta, it’s pretty cool, and we need your help to test it. Check out the tool above, and let Justin know if you’re interested in learning more.

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