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Vesta | Customer Onboarding Videos


Client: Vesta

HQ: Lake Oswego, OR

URL: www.vesta.io/

Company Type: B2B Technology

Project Focus: Customer Success

Client Product/Service: Payments and Fraud Prevention

Case Summary: Vesta’s payments and fraud prevention platform provides advanced machine learning decisioning and guaranteed payments to help companies maximize revenue, simplify their payment processing, and make fast, informed decisions.

Vesta wanted to improve their customer experience, particularly during the onboarding process. After all, onboarding is your customer’s first true touchpoint with your business. Vesta wanted to convert a text-based webpage portal into a video format to guide customers through the onboarding process to decrease abandonment rates and improve the speed and quality of service.

In addition to the English version, we also produced a Spanish language version: