HQ: Lake Oswego, OR
Company Type: B2B Technology
Project Focus: Customer Success
Client Product/Service: Payments and Fraud Prevention
Case Summary: Vesta’s payments and fraud prevention platform provides advanced machine learning decisioning and guaranteed payments to help companies maximize revenue, simplify their payment processing, and make fast, informed decisions.
Vesta wanted to improve their customer experience, particularly during the onboarding process. After all, onboarding is your customer’s first true touchpoint with your business. Vesta wanted to convert a text-based webpage portal into a video format to guide customers through the onboarding process to decrease abandonment rates and improve the speed and quality of service.
We created two versions of the onboarding video, one in English and one in Spanish.
* * *
Vesta Onboarding, English Version
Vesta Onboarding, Spanish Version