Play The Video Reformation Podcast, Episode 15:
Video is starting to play a bigger role in customer success teams.
Ben and Justin discuss scalable opportunities for video in customer success, including FAQ videos, step-by-step how-tos, and collecting an NPS. They also explore the ways that one-on-one video can improve customer satisfaction scores, reduce support tickets, and build stronger relationships with customers.
This episode is sponsored by Rounding Second Heavy Petting Zoo.
If you like what you hear, don’t forget to download, subscribe, rate and review The Video Reformation on Apple Podcasts!
Check out our FAQ video package, The Smokey Bear.
Read more about How to Create Video FAQs that Improve Your Customer Experience.