“The Smokey Bear” | Video FAQ Package
THE BENEFITS OF OUR VIDEO FAQ PACKAGEREDUCE SUPPORT TICKETS and increase your deflection rate with easy-to-find videos that answer your customers’ most common questions. No more tedious PDFs or complicated manuals to download; just simple video solutions.
IMPROVE RESPONSE TIMES to customer support issues. Video can help you resolve cases by up to 25% faster so your team can give your customers the attention they deserve.
INCREASE CUSTOMER LOYALTY by making it easy for them to resolve any issues they encounter with your products or services. If a customer support FAQ video response doesn’t do the trick, you have a dedicated support team with more time available.
DEEPEN YOUR RELATIONSHIPS with your customers using personalized service responses, follow-ups, and thank you videos. The 1-on-1 approach to video lets your customers put a face to a support ticket, restoring the human element to your customer service process.
COLLECT CUSTOMER DATA through video metrics to discover your customers’ common pain points and take action to address those issues. Find out where you can improve your products, services, and operations to make your business better.
GENERATE OPTIMIZED CONTENT that improves your site’s SEO. Properly optimized FAQ videos are a smart, simple way to create fresh content for your website that will boost your rankings.
“THE SMOKEY BEAR” INCLUDES
- Audit of Support Tickets
- Create Videos for Top FAQs
- Video Platform Recommendations
- Implementation & Integration with Help Desk Platform (Optional)
- 1-on-1 Customer Success Video Training (Optional)
LET’S HAVE A CHAT
If you’re considering integrating video FAQ into your customer success process, give us a call now at +1 (919) 960-1222 or fill out the form below to let us know a bit about your goals. Either way, Justin will get back to you in a jiffy to fill you in on the benefits of this service and explain why he only eats once a day.